Policies

Scheduling Policy

For all appointments we require a $30 secure deposit at the time of booking;

you may pay by venom or credit card. Please text us in regarding schedule

an appointment. A text reminder will be sent to you 48 hours prior to your appointment.

We reserve the right to make any adjustment on appointment without any notification.

Cancellation Policy

If there is a need to cancel or reschedule an appointment, you must notify us 24 hours

ahead to avoid extra fees. Cancellations with less than 24 hours notice will be

charged 50% of the service value. Cancellations less than 1 hour of notice and NO-SHOW

appointments will be charged 100% of the service amount. All cancellations or no-show

payment can be rolled over to the next service appointment.

Late Policy

If you know you are late to your appointments, please contact us.

We will hold the appointment 15 minutes when you noticed us.

Safety Notice

In view of COVID-19 situation in Bay Area and California, the health safety of our customers and staff

is ourhighest priority.Twinkle lash will be providing a strict operating procedure

to ensure the maximum heath safety environment.A full hygiene and sanitation trainings were

provided to all our staff so they can conduct the safest and most

hygienic services for all our customers. We would like to inform you all that:

                                   1. All Twinkle lash worker is fully vaccinated.

                                   2. Sanitizer is available for customers.

                                   3. All tools are fully sanitized before and after each appointment.

                                   4. All artists wash hands before, during and after each session.

                                   5. Service areas will be cleaned between appointments with disinfectants to minimize contagion.

                                   6. All staff including receptionist will be wearing mask during work.

                                   7. Masks are available for customers per request.

Promotions

Loyalty Promotion: Receive 10% off on Your 6th Visit

Refunds Policy

All services are nonrefundable.

We reserved the right to refuse service to anyone